Questions

Here are the answers to the most common questions:

- Why are the delivery times so long?

We work with Asian suppliers and this results in long delivery times. We prefer to focus on the quality of the products, rather than the speed of delivery.

On average, delivery times for France are 3 to 4 weeks. But sometimes they can reach 7 weeks.

- What happens if I do not receive my package?

Beyond the 7 weeks, if you still have not received your package, we will refund you on request from you.

- I only received 1 in 3 of my order, is this normal?

When you order multiple items in the same order, you will receive multiple packages. These packages can arrive a few days later.

- How to exchange an item?

For any exchange, please contact our customer support at the email address given at the bottom of this page.

For all other questions, you can contact us at the following email address: contact@kassur-access.com

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