Refund policy

RETURNS

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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To make a return, you must show us a receipt or proof of purchase.

There are certain situations where only a partial refund is granted: (if applicable)

  • Any item that is not in its original condition, that is damaged or has some parts missing for reasons that are not due to an error on our part.
  • Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as quickly as possible.

Late or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again.

Then, contact the entity that issued your credit card, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If you've done all of these steps and you still have not received your refund yet, please contact us at contact@loeildetokyo.fr.

Sale items (if applicable)

Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)

We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail at contact@loeildetokyo.fr.

Gifts

If the returned item was identified as a gift upon purchase and was sent directly to you, you will receive a gift credit equal in value to your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift during purchase, or if the giver of the gift preferred to receive the item first and give it to you later, we will issue a refund to the giver of the gift. and they'll know you've returned the item.

 

Shipping

To return a product, you must send it by post to the following address:

14 RUE DE L'ANCIENNE COMEDIE, 75006 PARIS, FRANCE.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

 

Return of a package returned by the delivery person 


This section concerns the return procedures for packages returned by our partner carrier to the head office of L'ŒIL DE TOKYO following a problem encountered at the time of delivery due to a lack of information provided by the recipient (generally the absence of the recipient's name on his mailbox preventing the delivery person from leaving a calling card at the time of delivery).

In this case, the delivery costs associated with the return will this time be borne by the customer (€ 4.95).

 

Another question regarding our refund policy?

If your question has not been answered in the article above, please let us know at the following e-mail address: contact@loeildetokyo.fr. We will get back to you as quickly as possible.

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